COVID-19 Secure Holiday Information.
In order to protect the comfort and security of our guests, Tenuta Santa Caterina Estate has instigated flexible booking, meaning that guests are able to postpone their stays or visit with total ease. The Estate has established a series of safety guidelines to ensure guests remain completely secure during these times, as well as taking into account the safety and security of our staff. Check-in: on arrival, each guest’s temperature will be taken. This is a preventive measure to ensure Covid transmission can be contained. The check-in process and time at Reception will be quicker than usual, eased by forms that will be sent to guests via email, prior to check-in.Social distancing: guests and house staff must respect a distance of at least one metre between them at all times
PPE: you must wear a mask while in the communal or public areas of the B&B and on the Estate. This is mandatory for all guests and staff.
Hand washing: hand sanitiser will be available at reception and in the common areas at all times.
Cleaning: the communal areas of the B&B and the winery are cleaned and sanitized several times a day in line with our Covid-safe procedures. Physical cleaning using appropriate chemicals are used, combined with natural ventilation and constant air exchange.
TENUTA SANTA CATERINA RELAIS - B&B GUESTS:
Bedrooms are cleaned daily in the usual manner, with the addition of extra sanitisation of surfaces. All cleaning and linen washing is performed against strict checks.Breakfast: if weather permits, breakfast will be served outdoors on our panoramic terrace. You can choose from a personalised breakfast menu in the options given to you as part of the pre-check-in process.
This will be served to you by our staff in a completely safe manner. For more information or clarification on our processes and procedures during this time, please do not hesitate to contact us.
We look forward to welcoming you.
